Home → Frequently Asked Questions → I can't log in! I can't log in! By Aqeel Akber Added November 23rd 2015, 1:54 PM 149 views Question I can't log in! Answer Have you: Attempted to log in with the email address provided with your membership? Try your username as your first and surname i.e. "Jane Smith" If this worked, once logged in update your email address by clicking the edit tab in "My Profile". Logging in via email address is recommended. Tried resetting your password? Use either your email address or username (as described above) in this reset password form.